FAQ

FAQ

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Order Processing

Q: I just placed an order. How long before it will be shipped?
A: Generally speaking, if you order in the morning before 12pm, we can ship your package later that day. If you order in the afternoon or evening, we won't be able to ship until the following day. There will be exceptions from time to time, but we do our best to ship all orders as quickly as possible. If your order is being billed and shipped to different addresses, we'll need 1-2 business days for processing before the order can be shipped. Please keep this in mind when selecting your delivery time frame. We do not ship or deliver packages on Saturday and Sunday. Weekend orders including Friday afternoon and evening will be processed on Monday.   

Q: I already placed an order with AACAclothing.com. Can I change something?
A: We ship all orders as quickly as possible, so we are not always able to make changes to an order after it is placed. However, you are welcome to call us at 844.HBCULUV (422.8588) and if we are able to assist you we will certainly do so.  

Q: How do I cancel my AACAclothing.com order?
A: We ship all orders as quickly as possible, so we are not always able to cancel an order after it is placed. However, you are welcome to call us at 844.HBCULUV (422.8588), and if we are able to assist you we will certainly do so.   

 

Payment Options

Q: Which payment options does AACAclothing.com accept?
A: We accept All Major Credit Cards, Debit Cards and PayPal.   

Q: Which credit cards and debit cards can I use?
A: AACAclothing.com accepts the following credit cards: Visa, MasterCard, American Express,and Discover. Debit cards are also accepted as long as they have a Visa or MasterCard logo.   

Q: Does AACAclothing.com accept checks?
A: We're sorry, but we do not accept personal checks.       

Q: What is PayPal?
A: PayPal is a free service which allows you to send money as easily as sending an email. If you'd like to learn more about PayPal, or sign up for an account, please visit www.PayPal.com to get started. Or, if you already have a PayPal account, you're ready to place an order using our online checkout.     


Q: Does AACAclothing.com offer C.O.D.?
A: Sorry, but C.O.D. is not a payment option with AACAclothing.com. All orders must be paid in full before your package will be mailed out. 

 

Q: Can I save the items in my shopping cart and buy them later?
A: Sorry, but at AACAclothing.com all items are sold on a first-come, first-serve basis. This means that the items you have in your shopping cart today may not be available at a later date. The only way to reserve those items is to complete your order as soon as possible.  

 

Pricing

Q: What is AACAclothing.com's policy on price adjustments?
A: AACAclothing.com will honor price adjustment requests if made within five business days of the date that you placed your order. If it has been five business days or more since the date that you placed your order, you are no longer eligible for a price adjustment.  



Q: If I find a better price at another website, will AACAclothing.com match it?
A: We believe you'll find the best selection and the best prices here at AACAclothing.com. But if you find a good deal you think we should know about, please contact our Customer Service department by calling 844.HBCULUV (422.8588)  We'll look into it and let you know.  

 

Privacy Policy

Q: What is your complete privacy policy?
A: Click here to view privacy policy.  

Q: Why does AACAclothing.com ask for my email address? Will I get spam emails after I give it to you?
A: Providing us with your email address means we can send you two very important emails: One is a copy of the order that you place with us, and the other is a notification that your package has been shipped. We may also use email if it is necessary to contact you regarding your order or our current promotions. We will not send you spam emails, and we will not give your email address to anyone else.  

 

Promotions

Q: How can I find out about AACAclothing.com promotions?
A: We recommend that you sign up for our email mailing list. Once you sign up, we'll email you on a regular basis with the latest AACAclothing.com news, specials, and promotions.  

Q: I'm filling out the order form, and it's asking me for a promotion code, but I don't have one. What should I do?
A: If you don't have a promotion code, go ahead and leave that box blank. It won't affect your order in any way, so don't worry! 

 

Returns

Q: What is your complete returns policy?
A: Click here to view returns policy.  

Q: How can I do an exchange?
A: All packages mailed to our Returns Department will be processed as refunds. If you need an exchange, we recommend that you mail back your item with the a note indicating what size you would like to replace your current piece with.

Q: If I need to return an item, do I have to pay the postage?
A: Yes, if you mail an item back to us, you will be responsible for the return postage. We recommend that you add tracking and insurance for your own protection.  

Q: Are any items non–returnable?
A: Most of our items can be returned, except Sale and Clearance merchandise. However, personal items such as swimwear and underwear cannot be returned.
Please note that items cannot be returned after 15 days. Your return merchandise must be unwashed and unworn with the store tags still attached.   

 

Sales Tax

Q: Will there be sales tax added to my order?
A: We are required by law to charge sales tax on orders shipped to New York. New York customers will pay between 4% - 8.5% (depending on zip code. If your order is being shipped to any other US state, to a US territory, or to an APO/FPO address, no sales tax will be added.   

 

Secure Shopping

Q: Is it safe to shop at the AACAclothing.com website?
A: Yes, it is safe to make online purchases at AACAclothing.com. Click here to view Secure Shopping details.   

 

Shipping

Q: Does AACAclothing.com ship to APO/FPO addresses?
A: Yes, military customers are able to shop through the US customer checkout. APO/FPO packages are shipped via US Postal Service. Standard delivery rates will apply.

Sizes and Selection

Q: Are there more sizes available than what's shown on the website?
A: Sorry, but the sizes you see on the website are all that we have available. Our customer service representatives do not have access to anything different than what you see online.  

Q: I’m looking for an item that's not on your website. Can I special order it through AACAclothing.com?
A: Sorry, but AACAclothing.com is not able to do special orders. What you see on the website is everything that we have available.  

Q: Can I search for items that are available in my size?
A: Yes, our Search tool lets you search by size, product name, color, or any combination of these. Click here to do a Search.  

 

Wholesale

Q: Can I buy wholesale or in bulk from AACAclothing.com?
A: Sorry, but AACAclothing.com is a retail store, which means that we do not sell wholesale. You are welcome to place a large order with us, but you will pay the prices that you see on the website. Please visit our Sale and Clearance sections for items that are already marked down.   

 

Size Charts
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